Terms & Condition

Welcome to MeatO, your premium goat meat delivery platform! By using our website, placing an order, or accessing our services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

1.1 Acceptance of Terms
By accessing and using MeatO's website or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1.2 Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. Your continued use of our services constitutes acceptance of those changes.

2. Ordering Process

2.1 Eligibility
You must be at least 18 years old to place an order on MeatO. By using our services, you confirm that you are of legal age to enter into a contract.

2.2 Order Acceptance
Orders will be accepted until Friday 11:30 PM for Saturday deliveries, and until Saturday 11:45 PM for Sunday deliveries. We deliver only on Saturdays and Sundays. Once an order is placed, you will receive a confirmation email with the details of your purchase.

2.3 Product Availability
All products are subject to availability. In the rare event that a product is out of stock or unavailable, we will notify you promptly and offer a suitable alternative or a refund.

3. Delivery Policy

3.1 Delivery Days
We deliver only on Saturdays and Sundays. Orders will be accepted until Friday 11:30 PM for Saturday deliveries, and until Saturday 11:45 PM for Sunday deliveries.

3.2 Delivery Charges
Shipping charges are calculated based on the weight of the items and delivery location. The charges will be displayed at checkout before you complete your purchase.

3.3 Delivery Delays
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order is delayed, we will notify you via email or phone.

3.4 Incorrect Address
Please ensure that the delivery address provided is accurate. We will not be responsible for any delays or issues caused by incorrect or incomplete addresses.

4. Returns and Refunds

4.1 Return Policy
We offer returns or replacements only for items that are damaged or spoiled during delivery. If you receive a damaged or incorrect item, please contact us within 24 hours with clear photos of the product and packaging. We do not accept returns on opened or consumed items.

4.2 Refunds
Refunds will be processed within 7 business days to your original payment method, subject to approval. If your order is eligible for a refund, the amount will be credited back to the original payment source.

5. Payment and Pricing

5.1 Pricing
All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes. Prices are subject to change at any time without prior notice, but such changes will not affect already placed orders.

5.2 Payment Methods
We accept payments through credit/debit cards, net banking, and other secure online payment options.

6. Privacy and Data Security

6.1 Privacy Policy
Your privacy is important to us. We collect personal data, such as name, contact information, and payment details, only for the purpose of processing orders and improving our services. For more information, please read our Privacy Policy.

6.2 Data Protection
We implement stringent security measures to protect your personal data. However, while we strive to ensure your information is secure, we cannot guarantee the absolute security of data transmitted over the internet.

7. User Responsibilities

7.1 Account Security
You are responsible for maintaining the confidentiality of your account information and password. If you believe there has been any unauthorized use of your account, please contact us immediately.

7.2 Prohibited Activities
You agree not to use our services for any unlawful purpose or to engage in any activity that could damage, disable, or impair the website's functionality or interfere with other users' access.

8. Limitation of Liability

8.1 Disclaimer
MeatO makes no warranties or representations regarding the quality, accuracy, or availability of products or services offered on the platform. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8.2 Force Majeure
MeatO shall not be held responsible for any delays or failures in performance due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government regulations.

9. Governing Law and Disputes

9.1 Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

9.2 Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter amicably through negotiations. If the dispute cannot be resolved through negotiations, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996.

10. Contact Information

For any questions, concerns, or customer service inquiries, please contact us at:

• Email: support@meato.co.in

• Phone: +91 7337254143

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